ERP - Specialised

Can't launch Orchestrate from the app, due to the following error: ​ ​Error: trying to validate access token. Please contact your system administrator

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Press F12 in the web browser so it brings up dev tools, then right click on Refresh, Select Empty Cache and Hard Reload

Restart the web browser, log into workspace and click the orchestrate app

Click button to detect application app, accept terms and notification and download button

When ICA file downloaded, right-click to always start and restart web browser

1. Press F12 in the web browser so it brings up dev tools, then right click on Refresh, Select Empty Cache and Hard Reload
2. Restart the web browser, log into workspace and click the orchestrate app
3. Click button to detect application app, accept terms and notification and download button
4. When ICA file downloaded, right-click to always start and restart web browser

Note: if the issue continues to occur, after step 1, you may have to clear all web cookies and cache for all time.

If the issue continues to occur, please start a conversation on the Access Community Portal. <a href="https://help-orchestrate.theaccessgroup.com/en/articles/15289819-how-to-contact-support-via-the-myaccess-portal">How to contact Support via the MyAccess Portal | Orchestrate Help Centre</a> ​

Error: 'Trying to validate access token. Please contact your system administrator'

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