Licence keeps connecting to same user accounts and reaching the maximum user limit. The error is:
The following problem was reported when attempting to connect to database 'Orc_live' on server 'server name 1'.
Orchestrate has found some problem with your licence. The detailed information is as below:
Request for more licences than available on licence server.
Please check the lmx-serv.log file from the location on the server (e.g. C:\Program Files (x86)\X-Formation\LM-X End-user Tools 4.7.5) . You will see the message:
ORCHESTRATE FAIL: no more licences available
Please complete the following steps from the server, where the LMX software is installed:
Go to the windows start menu
enter services.msc and hit enter
select LM-X licence server 4.7.5
click stop
wait 10 minutes and then click start
This will force all sessions connected to the licence to end and the relevant users will be able to log back into the application
Note: The lmx-serv log file will output like below:-
[2021-09-29 10:44:25] Reading licenses...
[2021-09-29 10:44:25] License file(s):
[2021-09-29 10:44:25] Log file path: C:\Program Files (x86)\X-Formation\LM-X End-user Tools 4.7.5\lmx-serv.log
[2021-09-29 10:44:25] Log to stdout: No
[2021-09-29 10:44:25] Log format: Normal
[2021-09-29 10:44:25] Configuration file path: C:\Program Files (x86)\X-Formation\LM-X End-user Tools 4.7.5\\lmx-serv.cfg
[2021-09-29 10:44:25] Serving following features:
[2021-09-29 10:44:25] ORCHESTRATE (v7.99) (5 license(s)) license type: exclusive
[2021-09-29 10:44:25]
[2021-09-29 10:44:25] To administrate the license server go to page http://OrchestrateServ:6200
[2021-09-29 10:44:25] Ready to serve...
[2021-09-29 10:44:33] CHECKOUT by [email protected][192.1.2.3]: ORCHESTRATE
[2021-09-29 10:44:38] CHECKOUT by user2@FXH2Touch [192.1.2.4]: ORCHESTRATE
[2021-09-29 10:44:38] CHECKOUT by user3@3VS1TOUCH [192.1.2.5]: ORCHESTRATE
[2021-09-29 10:44:49] CHECKOUT by user4@35V4Touch [192.1.2.6]: ORCHESTRATE
[2021-09-29 10:44:54] CHECKOUT by user5@JDoeOptiPlex [192..1.2.7]: ORCHESTRATE
[2021-09-29 10:44:55] STATUS by admin@server [::1]