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Onsite administrator added a colleague to the planner role, for the live and play Orchestrate application, but they can only launch the play system.

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MyDesk user provisioning has been enhanced in Orchestrate version 7.81. Please upgrade to this version or above. 

Please try unprovisioning the user, wait for 10 seconds and then re-provision your colleague. After reprovisioning you might need to wait up to 30 minutes to see the icons in <b>Access Button</b> 

Granted role to user but they can't open Orchestrate

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Granted role to user but they can't open Orchestrate

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