You may see one of these errors in two situations:
When logging into Orchestrate: Task history is enabled but the service broker is disabled. Please contact your system administrator to turn on the service broker.
When using task history: The task history has not updated. If the problem persists, please contact your system administrator.
Both errors indicate that the service broker needs enabling or configuring on your database. This requires assistance from our support team.
Raise a support case
Please raise a new case online and reference the title of this article so our team can enable or configure the service broker for you.
⚠️Important: Ensure that all users are logged off from Orchestrate before the service broker is enabled.
📌Note: If you restore a database copy, the service broker will need to be enabled again.
Orchestrate version 7.67 and above
From Orchestrate version 7.67, the 'Task history has not updated' message no longer appears as a dialog box. Instead, it will display in the status bar at the bottom left of the screen.