You may see the following error when trying to launch the application:
⚠️Error: The published resource is not available currently. Contact your system administrator for further assistance.
Check network and proxy settings
Please liaise with your IT team to check your network and proxy settings. They may need to implement an SSL bypass and disable DNS interception.
Collect Citrix logs
Your IT team can collect Citrix logs to identify the underlying cause. To do this:
Right-click the Citrix app (blue circle with white curly lines) in the Windows taskbar, then select Troubleshooting.
Select Collect Logs.
📌Note: The logs may contain errors such as: A fatal error occurred while creating a TLS client credential. The internal error is 10013. This indicates a TLS configuration issue on the user's profile.
Resolve this error
The resolution is to enable TLS version 1.2 on the relevant user's profile. Please ask your IT team to make this change.