User can't connect to Orchestrate due to the following error message:
The following problem was reported when attempting to connect to database on server. The Windows User ID is not recognised
Please check the relevant user account from User Management. The Associated Windows User ID will be missing the username or contain an invalid username (e.g. DOMAIN\ instead of DOMAIN\firstName.LastName).
If you are unable to edit or add the relevant user account into User Management. For instance, you are using the Access Cloud hosted server environment. Support can modify the existing account or create the new account for to you. Please start a conversation on the Access Community Portal. How to contact Support via the MyAccess Portal | Orchestrate Help Centre