Cannot launch SFDC due to the following error:
You are not authorised to view SFDC Enquiry
Solution
Please create a user account for SFDC staff via the following steps:-
Log into Orchestrate System Manager
Select File
Select Shop floor data capture staff from the resulting option.
Click Edit then click New Row
Enter a staff number, full name, email address and select a role.
Click Apply
If you are on version 7.67 or greater the option to create new users has been moved to Orchestrate, to create a new SFDC user please complete the following steps:
Select Tools
Select SFDC Users
Select SFDC Staff
Click Edit then click New Row
Enter a staff number, full name, email address and select a role.
Click Apply
If this has already been actioned, delete the SFDC account and deactivate the associated Access Evo account from the Members menu. Recreate the SFDC user account within Orchestrate and reactivate the Access Evo account. This will reprovision the account.