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Error: 'The published resource is not available currently. Contact your system administrator for further assistance'

Written by Charnjit Singh Dharival

Cannot launch the application due to the following error message:

The published resource is not available currently. Contact your system administrator for further assistance.


Please liaise with your IT team to check the network and proxy settings. They may have to implement a SSL Bypass and disable DNS interception.
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Retrieve the Citrix logs via the following steps:

  1. Right-click Citrix app (blue circle with white curly lines) from windows taskbar and select Troubleshooting

  2. Select Collect Logs


You will see errors in the log e.g. A fatal error occurred while creating a TLS client credential. the internal error is 10013
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The resolution is to enable TLS version 1.2 on the relevant user's profile.

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