You may see this error during a FactoryMaster data import if a copy live to play has been run. This process can break the API integration links between FactoryMaster and Orchestrate, causing the data flow to fail with a 401 Unauthorised response.

⚠️<b>Important</b>: This issue cannot be resolved without assistance from our support team. Please raise a case so we can restore the API integration links.

___________________________________________________________

To get this resolved, please <a href="https://myaccess.theaccessgroup.com" rel="nofollow noopener noreferrer" target="_blank">raise </a>a new case online and reference the title of this article so the team can identify the issue quickly.

What to do if you see a 401 Unauthorised error when running a FactoryMaster data import into Orchestrate.

Error: 'Response status code does not indicate success: 401 (Unauthorised)'

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Error: 'Response status code does not indicate success: 401 (Unauthorised)'

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