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Error: 'MyDesk failed to launch your application. Please try again. If the problem persists, please contact your administrator' (Access Hosted Clients)

What to do if Orchestrate fails to launch from Workspace and is stuck on a starting status.

Written by Arthur Ashdown

When launching Orchestrate from Workspace, you may see the following error and find the application is stuck with a starting status:

MyDesk failed to launch your application. Please try again. If the problem persists, please contact your administrator.

What to do next

There may be an outage in the hosting environment. For example, the underlying cause may be linked to recent Microsoft patching on Cloud Domain Controllers, which requires a Group Policy fix to be applied to the Cloud Domain by the Hosting team.

In the meantime, try the following:

  1. Log out of Workspace.

  2. Clear your web browser cookies and cache.

  3. Attempt to launch Orchestrate again.

📌Note: If the issue continues, please raise a new case online and reference the title of this article.

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