When adding a job to the plan, we get the error message: Check the rates and rules shift patterns on the resource.
When trying to edit the resource in a resource group, an error is appearing saying you must enter a value for description.
I cannot open the plan after a import due to the following error message:-
An unexpected error occurred. Please report this problem to your system administrator with the following information:
Orchestrate5.PlanningException: ResourceGroup: ResGroup1
Order: WO0001
Process: Process1
Item: ITEM01 - item description
Op: 10
check the rates, rules and shift patterns on the resources' when adding order to plan
Solution 1
Please see how to setup shift patterns for new resources.
Also, the development team have implemented a code enhancement for this issue which will be part of the hotfix (Orchestrate 7.72 hotfix 10). Please upgrade to this version or above. This error was caused (when running the algorithm) by the fact that Orchestrate cannot handle one minute tasks properly in some cases when using Part Transfer relation type.
Solution 2
One cause is the labour resource requires a higher capacity than one unit has the works order needs more than a single quantity to be manufactured. Also, the labour resource group is using the incorrect planning rule e.g. Preferred Resources Only With Minimum Setup should be Earliest Completion.
Please complete the following steps to increase the capacity attribute on a labour resource:
Select Resources
Select Labour
Enter relevant resource and click Search
Click Edit
Tick Allow Overlaps
Enter a figure greater than one under the Units Available column e.g. 2
Please complete the following steps to change the labour resource group planning rule:
Select Resources
Select Labour Groups
Click square box to enlarge window
Select the relevant labour resource group and click Edit
select the relevant rule from the PlanningRule dropdown list e.g. Preferred Resources Only with Earliest Completion instead of Preferred Resources Only with Minimise Setup
Solution 3
This issue has also been caused by the resource required quantity being greater than resource availability so Orchestrate could not plan. The issue is resolved by decreasing the number of resource required.
Solution 4
The error message details the issue. For example, the item production rate may be missing the item described in the error. So, complete the following steps:-
Select Items
Item Production Rates
Click New
Enter the resource (normally same as the Resource Group in the error message)
Enter the Item
Enter the rate value and Rate Type
Click Apply and OK
Run the data import again and the plan will open fine
Solution 5
Please check the resource rules compared to the order attributes. For example, if a works order is planning on a resource which contains the resource rule:
Order.MarkedForRelease=0 OR PlannedResourceCode = "" OR PlannedResourceCode = "PACK1"
and the relevant works order as the order attribute 'Marked For Release' checkbox ticked, this error will generate.
Right-click relevant works order from the order planner
Select Edit Works Order Tasks
Untick Marked For Released
Click OK
Click Add to Plan and the relevant works order plans without error