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Error: 'SFDC something went wrong. Error getting database information no databases found'

What to do if you see a 'no databases found' error when launching Orchestrate SFDC.

Written by Arthur Ashdown

Cannot launch SFDC due to the following error: SFDC - something went wrong!
Error getting database information - no databases found
.


Your SFDC user account needs creating from Orchestrate System Manager. Please complete the following steps:-

  1. Log into Orchestrate System Manager then click File.

  2. Click Shop floor data capture staff from the resulting option.

  3. Click Edit then click New Row

  4. Enter a staff number, full name, email address and select a role.

  5. Click Apply.

📌Note: If the issue continues after creating the account, please raise a new case online and reference the title of this article.

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