Acquired a new laptop and when logging into Orchestrate, the view doesn't seem to look right. For example, all the font sizes in the order planner just don't seem to look in proportion.
Looking around the display settings within the system, but cannot seem to make any difference. What are there optimum display settings to display the best results?
Please complete the following steps, when logged into Orchestrate:-
Select tools
Select options
Click change screen font for row labels and task labels
If this makes no difference, then this is a local environment issue. Please try the following:
Try plugging in a new monitor or try using a new PC client machine.
The Windows display settings may need changing e.g.g from 125% to 100% (you will need to log out and restart Orchestrate for the new settings to take effect).
The external monitor and the laptop screen must both be set to 100%. If the external monitor is set 100% but the laptop screen is set to 150%, the Orchestrate GUI will continue to hide the checkboxes under the Planned column of the order planner.
Note: using different web browsers (Internet Explorer, Google Chrome and Microsoft Edge) to log into your Cloud account, does not resolve the issue.
This issue is normally caused by increasing the Accessibility, Text size to a value above 100% (default).
When you increase the System, Display,Scale to a higher value, this scales up UI elements which would then match the text scaled up by the Accessibility setting. However, not everybody would want to scale up other applications and, unfortunately, I don't believe it's possible to have one application with a higher scale/DPI then the default. I believe it's possible to have applications with a lower scale then the default using compatibility settings in application properties, however this would require the user to edit each other application property and isn't guaranteed to work for all applications.
You can resolve the display issue by changing Accessibility,Text Size to a new value and then changing it back again. the issues with a Scale percentage other than 100% (e.g. select/zoom boxes draw in the wrong place on the screen), is resolved when you set the Scale to 100% and reduce the resolution of the monitor.
If the above does not resolve the issue, then your monitor may be out of date and you would need to use a newer model monitor which can handle the high dpi display resolution.