Common issues
When logging into Evo, I click the Access button but the Orchestrate app or SFDC app shows as removed or completely disappeared.
The Orchestrate app shows, but only have option for Orchestrate_Play, when I click the app. Orchestrate_Live option is missing.
What to do next
If you are seeing the issues similar to the above, please follow the steps below:
Change the organisation role to administrator and the members' role of the offending user(s).
Save the changes, log out and back into Evo.
Set the role back to User.
🤓Tip: When creating an Evo user account, please make sure the first name and last name contain no accents above the letters. If there are any, please remove them; otherwise, the provisioning to the Orchestrate user account will be affected, and the Orchestrate app will not open.
Need further help?
If this does not resolve the issue, please speak to support, and include the user who is affected by this.