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A guide on how to get advice and support for Orchestrate

Get support in Orchestrate

Learn the difference between conversations and tickets in Intercom and what this means for your support experience.

Understand conversations and tickets

Introducing the new Myaccess Portal support experience, coming soon!!

Upcoming Changes to How to contact Orchestrate Support via the MyAccess Portal

Changes to How You Contact Orchestrate Support via the MyAccess Portal

Find interactive resources and learn to navigate and use Orchestrate.

Get started with Orchestrate e-learning

Introducing the new MyAccess Portal support experience!

How to contact Support via the MyAccess Portal

You can add other people from your organisation to your support interaction.

Add colleagues to support interactions

Support made simple

Have an idea to make things better? We’d love to hear it.

Submit a product development idea

Understand the level of support available to you for your products.

Customer Success Plans explained

The MyAccess Portal is a unified, intuitive digital experience where you can manage your Access account.

MyAccess Portal overview

Denisa Arjoca

Tom Higgs

Andrei Mogosanu

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Create your workspace and invite the people you work with.

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Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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