You may experience one or more of the following issues with Orchestrate Planner:
The plan cannot be opened after logging into the application, and the following message displays:
⚠️Error: Orchestrate Planner is not responding
The application gets stuck when using the task planner or order planner.
The plan cannot be saved as it freezes when the status shows publishing to SFDC.
Resolution
If only your PC is affected
Check whether your colleagues are experiencing the same issue. If only your PC is experiencing this performance lag, reboot the PC and try using Orchestrate again.
If everybody is affected
If everybody is experiencing this issue, the SQL server will need rebooting.
If your databases are on our hosted servers, please start a conversation on the Access Community Portal. How to contact Support via the MyAccess Portal | Orchestrate Help Centre