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'Execution timeout expired' when copying process details

For help if you receive 'Execution timeout expired' error when copying process details

Written by Emma

Overview

When you copy process details to create a new process, the following error message is generated:
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​Execution Timeout Expired. The timeout period elapsed prior to completion of the operation or the server is not responding. This article can provide you with what to do next.


What is causing this error to occur?

This is a local environmental issue. Please ask your IT to check the following:
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  1. Enquire if any changes have be made to the SQL server prior to the system running slowly (New Antivirus/Firewall, changes to an existing Antivirus/Firewall. Windows update etc).

  2. Test if undoing any potential changes speeds up Orchestrate.

  3. Restart the SQL Server Orchestrate Service on the SQL server.

  4. Check the Network speed.

  5. Upgrade to the latest version of Orchestrate.

Please action the following on your plan:

  1. Archive all completed tasks or within a specific date range.

  2. Delete old plans from Plan Explorer sub-directories e.g. Saved Plans (select file, plan explorer).

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